Refund and Cancellation Policy

Supplier: Drexopoint (Pty) Ltd t/a EFS Digital, registration number 2024/273748/07, 39 Boyle Street, Pierre van Ryneveld, Centurion, 0157. Directors: Marc du Toit, Geoffrey Edward Greyling. Email [email protected], phone +27 61 514 4294. Not registered for VAT.

  1. Delivery: EFS CRM is delivered online. Access is available immediately after signup. Websites and custom builds are delivered as set out in your quote; timelines start when we receive any deposit and your content.
  2. Free trial: 14 days, no charge. Nothing is billed unless you choose a paid plan.
  3. Monthly subscriptions: cancel anytime in the app or by emailing [email protected]. Cancellation takes effect at the end of the current paid month; we do not refund part-months. No charges after that.
  4. Consumers (natural persons): you may cancel within 7 days of purchase for a full refund (ECT Act s44). CPA rights are not limited.
  5. Setup fees: refundable in full if cancelled before setup work starts; not refundable once the work is done.
  6. Websites and builds: deposit refundable in full before work starts; after that it covers work done. If the work does not match what you approved, we fix it at no cost.
  7. Billing errors: duplicate or incorrect charges are refunded in full.
  8. How refunds are paid: within 14 days of approval, to the original PayFast payment method or by EFT.
  9. Request: email [email protected] or call +27 61 514 4294 with your business name and payment reference.
  10. Currency: South African rand. No VAT is charged as we are not a registered VAT vendor.
  11. Merchant outlet country: South Africa. Transaction currency: South African rand (ZAR). Our services are offered to South African customers.
  12. Payment options: card and other methods offered by PayFast, or EFT by agreement.
  13. Card security: card payments are processed by PayFast. We never see or store full card details; customer details are stored separately from card details.
  14. Responsibility: EFS Digital is responsible for all aspects of the transaction, including service delivery, customer support and dispute resolution.
  15. Country of domicile: South Africa; South African law applies.
  16. Acceptance: at checkout you must tick to confirm you accept the Terms and this policy before paying.